Why InMoment?
Customer Experience
A modern CX solution combining data, technology, and human expertise
Employee Experience
Keep employees engaged, fulfilled, and motivated
Strategic Services
Human expertise to complement leading technology
Market Research
Measure the impact of the latest market trends on your business
Product Intelligence
Accelerate business growth by building products that users love
For Teams
Digital
Use customer feedback to drive lifetime value
Customer Care
Efficiently improve experiences to drive loyalty and customer retention
CX Management
Take action to improve every customer experience
Human Resources
Turn your people into a competitive advantage
Marketing
Develop deeper brand relationships with current and prospective customers
Executives
Drive experience improvement for your customers, employees, and business
Operations
Use on-the-fly data intelligence to make results-driven business decisions
Product Management
Accelerate software adoption and improve product satisfaction
Market Research
21st century research strategies for modern experience programs
Use Cases
Retail
The top leading retailers partner with InMoment
Financial Services
Many of the world’s top financial institutions partner with InMoment
Food Services
Trusted by the most recognizable food brands worldwide
Healthcare
Exceed patient expectations by improving their experience
Travel & Hospitality
Many of the leading hospitality companies partner with InMoment
Contact Center
Powerful technology and services to provide better service to your customers
Automotive
Trusted by many of the world’s automotive companies
B2B
Dedicated B2B solutions to help you cut through the noise
Insurance
Connecting with policyholders and brokers on an emotional level
Telecom
Dedicated to helping retailers stand out in an evolving marketplace
Utilites
Utility companies around the world trust InMoment
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Listen
Collect feedback from every perspective, from every channel
Analyze
Dive into your experience data and uncover meaningful insight
Improve
Take informed action to recover at-risk customers and improve results
Report
Create and share stories that inspire business-wide customer-centricity
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Enterprise Architecture
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
It’s not AI or humans. It’s AI for humans.
Security & Scalability
Built for scalability and best-in-class data security
Learn & Connect
Customer Stories
Learn how leading brands grow their business with InMoment
Podcast
Actionable industry content to gain insight and spark ideas
Blog
Use our technology and strategic services to meet the unique needs
Resource Library
Proprietary data and strategies from top experience improvement experts
Partners
Leverage our partner ecosystem to maximize your business investments
Explore InMoment
What We Have Learned and How We Can Succeed in the Future
The most important conversations today are not about the effects of COVID-19, they’re about what experience-minded individuals are going to do moving forward.
That’s what this playbook is for: to spell out the four plays you need to utilise in your CX strategy—all backed by our proprietary research and real-life examples from our customers. Check it out!
Medibank was awarded the winner of "Best CX Transformation" after record-breaking service and NPS scores, an increase in market share, and a reduction in overall customer complaints!
When we first selected InMoment, we had a fantastic and smooth experience transitioning from the sales process to our client success team. We were really impressed by the kick-off meeting, the accessibility and the dedication we received from the whole process. We were so impressed, that we are taking that experience and trying to replicate it across our own relationship management at legalsuper!
legalsuper’s Manager of Insights and Service Design
The surveys so far have given us incredible results and fast tracked the relevant insights that were meaningful for us. At the same time, InMoment has focused on building the right case management program for us and really supported us along the way. And we’re constantly tweaking our program now to ensure we’re recovering customers, engaging people and turning them from a passive into a promoter.
About three years ago, the NRMA teamed up with InMoment to start looking into its customers’ emotions for the first time. To get started, the CX team included more than 10 hard-coded emotion questions within member surveys asking both open-ended and ratings-based questions. This gave the business a solid foundation of comparison when beginning to use the emotions product in text analytics.