Case Study

Client Story: How Australia Post Customer Insights Led to Transparent Tracking

“Where is my parcel?” is Australia Post’s most common customer query. Transparent Tracking solved this by eliminating the ambiguity and providing greater transparency around parcel tracking. This customer-focused initiative resulted in a +20 point increase in NPS, reduced the volume of queries related to tracking, and brought significant savings to the organisation!


Change Region

North America
United States/Canada (English)
Dach (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)