Utilities Customer Experience
Where Safety, Reliability, and Profitability Meet
It’s easy for consumers to take their utilities for granted. Flip a switch—the light goes on. Turn a knob—there’s heat to make dinner. But then one day, a storm causes extensive outages and damage to power lines or the economic environment means customers can’t afford to make a payment. In general, interactions with utility companies are few and far between; however, when they happen, they matter immensely.
Exceed Your Customers Expectations with InMoment
At InMoment, we help utility companies get things right at the moments that matter most to their customers. As more markets become deregulated, infrastructure ages, and new energy sources emerge, our products and extensive expertise can be that differentiator you need to deliver a safe, reliable, and profitable experience for all.
An Infrastructure for the Modern Customer
Take Immediate Action on Pressing Issues
Tap Into the Power of Your Employees
Enhance Your Self-Service Experience
cx standards benchmark
Leverage our InMoment CX Standards competitive benchmarking study to identify how your CX efforts compare to industry leaders.
Interested in learning more about the study?
1-800-530-4251InMoment has partnered with regulated and deregulated energy and utility companies for two decades. We’ve helped utility companies become more customer-centric, assisted in rate increase actions with Public Utilities Commissions (PUC), and moved old analog systems to new modern programmes.
Harvard Business Review
