Intelligently trigger invitations from other systems
Infuse experience intelligence throughout the business
Create tasks in case management platforms and systems
Automate actions and workflows at scale
Manage system access and governance
Experience intelligence shouldn’t live in a silo, it should be unleashed across your organisation to make sure customers are at the centre of everything you do. Whether it’s your CRM, marketing automation, HRIS, call centre, or internal collaboration tools, XI has it covered. InMoment’s integration solutions allow you to quickly implement out-of-the-box connectors or build something bespoke—meaning quicker time to value, lower costs, and more flexibility to meet your evolving needs.
Most Popular Integrations
Experience improvement initiatives touch every part of your business, which is why we built the XI Platform to fit seamlessly into your current tech stack. If you don’t see something you are looking for, let’s talk!
Flexible Integrations
The Final Piece in Your Integration Puzzle
InMoment’s APIs, partnership integrations, and ETL tools allow you to integrate with almost any data. With experience in integrations and an extensive partner ecosystem, InMoment makes it easy to connect with the integrations that matter to you, and your customers!
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Integration In Real Time
Turn Your CRM into an Investment
Why manage customer relationships when you could improve them? Whether you’re using Salesforce, Zendesk, or another CRM or ticketing system, incorporating experience data enables you to automate feedback collection, manage cases, and more without skipping a beat.
—Director of Customer Experience, QUILTER
Democratize Data
Experience Data Shouldn’t Live in Silos
Making experience intelligence part of the daily workflow improves engagement and changes the culture across all departments. Integrations allows you to analyse and route customer feedback to relevant channels, teams, and stakeholders in real time.
Social Listening
Where You Listen Matters
Brands need to turn to unsolicited sources of customer, employee, and market feedback to garner insights. We embed social listening stories alongside other data, alert and report on third-party data for a broader view of how customers and employees feel about your brand.
Flexible HRIS Integrations
Don’t Miss Out on Any Employee Experience
These days, you can’t improve the customer experience without considering the employees’ experience as well. With flexible HRIS integrations, we append non-experience data such as payroll and benefits to employee feedback—producing advanced linkage analysis.
Custom Integrations
Yes, That’s In Scope
Traditional hand-wired API integrations are built for typical use cases; however, use cases are hardly ever typical. Our iPaaS (integrations Platform as a Service) allows us to scale, lower costs, and more flexibility to meet your evolving needs.
See ROI in Half the Time
InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
Estimated ROI (payback period in months)