Most Popular Integrations
Experience improvement initiatives touch every part of your business, which is why we built the XI Platform to fit seamlessly into your current tech stack. If you don’t see something you are looking for, let’s talk!
Microsoft Dynamics Integration
Power BI Integration
Microsoft Teams Integration
Email Provider Integrations
And Many More!
Turn Your CRM into a CRI
Why manage customer relationships when you could improve them? Whether you’re using Salesforce, Zendesk, or another CRM or ticketing system, incorporating experience data enables you to automate feedback collection, manage cases, and implement improvement initiatives without skipping a beat.
Experience Data Shouldn’t Live in Silos
Making experience intelligence part of the daily workflow—not a metric reserved for the boardroom or an initiative embraced only by frontline staff—improves engagement and changes the culture across all departments. Integrations with communications tools—such as Slack—allow you to analyze and route customer feedback to relevant channels, teams, and stakeholders in real time. This means trending issues can be identified and remedied within minutes, as opposed to hours or days.
Don’t Miss Out on Any Employee Experience
These days, you can’t improve the customer experience without considering the employees’ perspective and experience as well. With flexible HRIS integrations, we append non-experience data such as payroll and benefits to employee feedback—producing advanced linkage analysis. Get a granular understanding of the employee experience, all in one place, so your HR and business leaders will have the insight and context needed to make informed personnel decisions.
Yes, That’s In Scope
Traditional hand-wired API integrations are built for typical use cases; however, use cases are hardly ever typical. With strict and static integrations, customized requests are considered “out of scope” and require significant time, costs, and support. Our iPaaS (integrations Platform as a Service) allows us to quickly scale, meaning shorter implementation timelines, lower costs, and more flexibility to meet your evolving needs.
Organizations lose 21.3% of productivity per year due to application silos.
InMoment is a good fit for organizations looking for an ROI-focused technology and services partner.”
The Forrester Wave™: Customer Feedback Management Platforms Q2, 2021