Customer Experience

Improve the moments that matter most to your customers.

The CX Cloud is a single source of truth for customer data—a digital watercooler that helps facilitate conversations among colleagues with one purpose in mind: improving the customer experience.

A one-stop-shop for all my customer experience needs. Now we spend our time taking action, rather than tracking down information.”

Listen

Feedback From Every Source

Go beyond direct feedback (e.g., surveys and chat logs) by incorporating indirect (e.g., social reviews and mentions) and inferred (e.g, CRM and point-of-sale) data sources—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data.

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Active Listening Studio

The Active Listening Studio is a one-of-a-kind listening suite that gives you the control to collect customer feedback at every touchpoint.

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Understand

Integrations

With customer data in one place, and the ability to integrate additional data sources via API, the CX Cloud empowers you to improve experiences at scale. Ingest operational, financial, and demographic data to gain the full experience picture and prioritize action.

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Data Exploration

Get alerted on feedback trends, perform DIY analysis, and measure the impact of new initiatives.

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Reporting & Dashboards

Create, schedule, and share easily digestible reports and dashboards with dynamic live data sets. Customer-sourced intelligence for every role, from the front-line to the board room.

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Transform

Case Management

Our closed-loop system is infused with intelligent alerts, text analytics, and prescriptive recommended actions so you can resolve cases quickly and turn a negative experience into an opportunity to build loyalty.

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Action Planning

Our coaching tools help you where to focus for maximum impact—at the moments that matter to your customers.

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CX Culture

We help brands go beyond CX programs to build meaningful company cultures with tools that help socialize successes far and wide.

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Change Region

North America
United States/Canada (English)
Europe
DACH (Deutsch) United Kingdom (English) France (français)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)