InMoment for Digital CX

Optimize the 
Customer Journey

Use customer feedback into drive customer lifetime value.

Identify and Reduce Experience Gaps
Quantify How Customers Feel
Close the Loop With Customers
Drive Customer- Centricity with Data


Focused, Fast, Complete. 
No Services Required

Looking for a turnkey approach to customer experience? If so, we have the solution that will get you up and running in days (not weeks) with NPS, CES, and CSAT microsurveys. Fast, detailed and the right amount of integrations to help you prove ROI right away and scale easily as your CX programme matures.

Data Driven Decisions

Improvements that Make a Difference

We can help you make faster and smarter business decisions to improve product adoption, understand roadblocks, and increase customer retention. With custom dashboards and real-time, AI-driven reporting you can segment data for a deeper analysis giving you the data-driven intelligence you need to prioritise improvement efforts across the customer journey.

NPs, CES, CSAT Dashboards for CX teams
Democratise Customer Intelligence

Share Insights and Drive Action Across the Organisation

Our technology delivers customer intelligence to the right people in real-time through customisable dashboards and alerts. Quickly and easily identify experience gaps, prioritise actions, and implement improvements.


Use Existing Systems and Data to Accelerate 
CX Improvement

Seamlessly trigger surveys using your customer data. Close the loop with customers in real-time in systems your stakeholders use everyday when you connect experience data to your systems of record.

Smartly segmented NPS data was a big win with InMoment. To have this customer data and feedback at the fingertips of every Salesforce user in our organisation is HUGE!”

Head of Customer Success, Zoom

Top-rated Experience Improvement Software for SaaS & Digital Apps

InMoment is a leader in the Feedback Analytics category on G2, the #1 independent software review site, and the highest performing solution for SaaS and Digital CX. Read unbiased reviews from real customers and compare for yourself.

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See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

Estimated ROI (payback period in months)

Change Region

North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)