Monitor and leverage social and review comments from multiple sites.
Amplify your Voice of Customer through online reviews.
Enhance search engine performance of business listings.
Track and compare competitive feedback and trends from social sites.
Close the loop in-channel with customers who have left feedback on social and online review sites.
Let InMoment’s integration with ReviewTrackers revolutionize your proactive enterprise reputation management in real-time. With the combination of social and review data and Voice of the Customer (VoC) feedback, you’ll know exactly what customers need to improve their experience.
Social Review Management
Add Social Reviews to Your VoC Feedback
Generate, respond to, and amplify reviews to better understand customers, build trust, and uncover key insights. Embed online review sites and stories alongside your experience data to gain the full spectrum of the customers’ voice.
Generate New Customer Reviews
Amplify Customer Voices
Need to boost your online reviews and overall reputation? Request reviews from your customer base, so you can capture valuable feedback and improve your online reputation in a snap. Giving you a bigger presence in local search, and ultimately more revenue for your business.
Track and Compare Competitive Feedback
Stand Out From the Competition While Driving More Revenue
Get actionable insights across multiple digital channels so that your brand can outrank the competition. Gain insight into how competitors compare with your own brand offering, and build strategies to capitalize on your strengths.
Improve Search Performance
Optimize Search Performance
Identify and grow your local search area of improvement by targeting those terms that consumers are using to find your brand. Compare where your brand ranks and identify key areas to improve search results.
Close the Loop
Respond and React in Near Real-Time
Be more proactive with your brand reputation by responding to reviews in the same channel they’re delivered. InMoment will pull in the review directly from the 3rd-party site where it was saved, and allow you to take action directly from the XI Platform. Allowing you to close the loop, build customer trust, and grow revenue, all from one integrated platform.