Reputation Management

Actively Manage Your Brand Reputation in Real-time

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Monitor and leverage social and review comments from multiple sites.

Amplify your Voice of Customer through online reviews.

Enhance search engine performance of business listings.

Track and compare competitive feedback and trends from social sites.

Close the loop in-channel with customers who have left feedback on social and online review sites.

Let InMoment’s integration with ReviewTrackers revolutionize your proactive enterprise reputation management in real-time. With the combination of social and review data and Voice of the Customer (VoC) feedback, you’ll know exactly what customers need to improve their experience.

Social Review Management

Add Social Reviews to Your VoC Feedback

Generate, respond to, and amplify reviews to better understand customers, build trust, and uncover key insights. Embed online review sites and stories alongside your experience data to gain the full spectrum of the customers’ voice.

Generate New Customer Reviews

Amplify Customer Voices

Need to boost your online reviews and overall reputation? Request reviews from your customer base, so you can capture valuable feedback and improve your online reputation in a snap. Giving you a bigger presence in local search, and ultimately more revenue for your business.

Track and Compare Competitive Feedback

Stand Out From the Competition While Driving More Revenue

Get actionable insights across multiple digital channels so that your brand can outrank the competition. Gain insight into how competitors compare with your own brand offering, and build strategies to capitalize on your strengths.

Improve Search Performance

Optimize Search Performance

Identify and grow your local search area of improvement by targeting those terms that consumers are using to find your brand. Compare where your brand ranks and identify key areas to improve search results.

Close the Loop

Respond and React in Near Real-Time

Be more proactive with your brand reputation by responding to reviews in the same channel they’re delivered. InMoment will pull in the review directly from the 3rd-party site where it was saved, and allow you to take action directly from the XI Platform. Allowing you to close the loop, build customer trust, and grow revenue, all from one integrated platform.

Better Manage Your Own Online Reputation

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A Leader in Reputation Management

InMoment is proud to be a leader in enterprise reputation management and prominently featured in the “Leaders” quadrant for Experience Management Software.

Read our reviews on G2

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