Employee Experience

Turn company culture into your competitive edge.

The Employee Experience (EX) Cloud enables you to listen to employees and take transformational actions to increase engagement, innovation, performance, tenure, and overall employee fulfillment.

Customers praised the solution’s methodology and ease of use as well as its text analytics capabilities.”

InMoment was ranked a Leader in the Forrester New Wave™: EX Management Platforms For Large Enterprises, Q1 2020


Adapt, Innovate, and Drive Change

Only 9% of HR Leaders are ready for the new normal. InMoment helps you navigate the challenging new work environment by identifying the moments that matter most to your employees. Effortlessly collect employee feedback, combine the insights with operational data from your HRIS platform, and receive best practice recommendations to increase staff engagement and retention.

Give Employees a Voice

Employees excel when they have a voice. The employees’ perspective on improving delivery of customer experience provides brands with a unique look into customers’ experiences, emotions, delights, and struggles. InMoment’s VoE solution can be implemented at established touchpoints and intervals, leveraged through ad hoc invites and “always open” portals, or built into your closed loop process for real-time understanding of issue resolution and root cause.


Prevent Employee Churn

InMoment’s award-winning text and predictive analytics provides role-based insights from employee feedback to predict and prevent issues and identify powerful coaching opportunities. Our analytics engines are specifically designed to analyze employee experience responses and understand the themes, sentiments, and emotions in aggregate—quickly and effectively.

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Create a Culture of Engaged Brand Ambassadors

With unprecedented changes to our society, economy, and businesses, the way we engage with our employees has never been more important. InMoment delivers insights and recommends actions to engage staff via any channel, including mobile app, office television screens, and even offline reports.

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Customer Story

70% Reduction in Employee Churn

While running an employee experience campaign with InMoment, a leading global food services received 40,000 unfiltered responses from its employees. This feedback was not only integrated into its brand refresh, it led to the launch of a global people platform for 300,000 employees resulting in reductions in turnover of up to 70% among participating locations and huge subsequent savings in replacement costs.

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Move Beyond Satisfaction—and Even Engagement—to Achieve Employee Fulfillment

You’ve collected the data—now what? InMoment’s Employee Experience Center of Excellence has developed proprietary solutions aimed at getting the most actionable intelligence from your employees—with a special focus on linking to business outcomes. Through comprehensive offerings related to employee milestones, leadership development, and organizational change, we help you identify the moments that matter for your employees and create a positive workplace culture where employees can actively contribute and grow.

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

Estimated ROI (payback period in months)

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