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The future of customer experience (CX) is about harnessing the intuitive, contextual customer data that simple scores miss— is your CX platform living in the past? Don’t worry, our data science-infused platform is here to help.
Book a demo with one of our Expert Experience Strategists today and find out how the right personalised CX solution can transform your business.
Discover how InMoment’s XI platform
- Provides real time insights and actions to drive experience improvements to deliver your desired business outcomes and ROI
- Enables agile multi-signal feedback collection to ingest structured and unstructured data
- Generates actionable insights leveraging advanced text analytics and data exploration
- Detects anomalies to help prioritise experience improvements
- Integrates with 50+ other customer focused solutions such as CRM, Marketing, Social, POS, HRIS, BI tools and services applications for automated workflows
Once you have submitted your details, an account rep will contact you to identify your CX priorities to ensure we demo what is most relevant to you and your organisation
Check out this small sample what we can show you:
Volvo uses InMoment to design action plans that address individual dealership challenges when it comes to creating meaningful customer experiences.
Volvo
“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”
David Duffy, CEO, CYBG
“Thanks to [InMoment's] expertise and experience management platform, we have created a foundation to translate feedback data into actionable measurements that can improve our efficiency and effectiveness where it matters most to our customers. This leads to a new way of working for Sky CS.“
Tina Bruder, Manager Customer Insight, SKY Germany
“Sometimes service isn't a connection. [It's] the people we employ to protect the brand, project the brand, but also to trust it, understand it, believe it, and breathe it every single day when they come to work."
Marks & Spencer