People Are Emotional. Businesses Are Logical.
Should Balance Both.
experience Improvement (XI)
Built for a Purpose
Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.
We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organisation approaches business initiatives.
Improving experiences is why InMoment exists. XI is how we do it.
Experience Improvement (XI)
What is XI?
A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programmes that improve experiences at the intersection of value—where customer, employee, and business needs meet.Learn More
Moments that Matter
Experiences are personal, emotional and dynamic. Understanding where to focus is the really hard part–and central to your success.
Prioritise Your Focus
Identify and prioritise the high impact emotional moments to connect with and grown your most valued customers.
Empower Your Employees
Help employees recognise, react, and own pivotal customer moments. Ingrain improvement discipline throughout your organisation.
Constantly evaluate initiatives and make adjustments as organisations, behaviours, or environmental needs evolve.
THE INMOMENT EXPERIENCE
Data, Technology & Human Expertise
A modern and effective solution requires data, technology, and human expertise used in combination to achieve business outcomes.
Data From Everywhere
Technology for Any Programme
Experts in Human Behaviour
Drive High-Value Experiences
The World’s Best Brands
Partner with InMoment
in 2020 CFM Wave & 2020 EX Wave
2000+ leading brands
of the world’s leading automotive companies
of the leading banks
of the leading hospitality companies
of the top retailers
More than a decade as a pioneer in improving experiences
WHAT WE OFFER
The CX Cloud is a single source of truth for customer data—a digital watercooler that helps facilitate conversations among colleagues with one purpose in mind: improving the customer experience. It helps you go beyond direct feedback (e.g., surveys and chat logs) by incorporating indirect (e.g., social reviews and mentions) and inferred (e.g, CRM and point-of-sale) data sources—ensuring you’re no longer forced to make business decisions based on a fraction of available customer data.Learn More
Through comprehensive offerings related to employee milestones, leadership development, and organisational change, the EX Cloud helps you identify the moments that matter for your employees to create a positive workplace culture where employees can actively contribute and grow.Learn More
MX focuses on intelligence from the broader market—competitors, non-purchasers, and other market dynamics not contained within traditional CX programmes. The MX Cloud helps you understand how to differentiate from competitors, attract new customers, identify emerging trends, and measure the success of marketing campaigns.Learn More