Award-WinningTechnology for Improving Experiences
Shape and Improve Every Experience
Experiences shape our world. They’re a culmination of moments—moments filled with emotions, judgments, challenges, and growth. Every moment presents an opportunity to make a positive impact and an integrated CX approach helps businesses move beyond basic customer feedback measurement and metrics toward experience improvement and better business results.
Connect with the Most Important Voices Across the Customer Journey
Integrate the voice of the customer, potential customer, and employee wherever they are in their journey with you. Whether they are taking surveys, online chat, leaving reviews, or calling in.
Do-It-Yourself, Full Service, or Somewhere In Between
Integrate CX technology with a flavor of self service or leverage strategic advisors to help you reduce churn, acquire new customers, grow relationships, or reduce business costs.
Inform Customer, Employee, and Business Decisions
An integrated AI-powered approach to eliminating data silos and leveraging intelligence to prioritize action, inform business decisions, and identify the most important initiatives for you and your business.
Drive High-Value Experiences
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The World’s Best Brands
Partner with InMoment
of the Leading Hospitality Companies
of the World’s Leading Automotive Companies
More Than a Decade as a Pioneer in Improving Experiences
Years of Market Research Experience
Leader in Experience Management Software
100% Customers “Would Recommend” User Rating
The Forrester Wave™: Customer Feedback Management Platforms
The Forrester New Wave™: EX Management Platforms
The Forrester Wave™: People-Oriented Text Analytics Platforms
Gartner® Magic Quadrant™ for Voice of Customer
Insights & Analytics Market & Top 50 Report
"Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers’ journey’s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.”
Tyler Saxey, Director Customer Experience, Foot Locker
“In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.”
David Duffy, CEO, CYBG
"Smartly segmented NPS data was a big win with InMoment. To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!"
Head of Customer Success, Zoom
“Agility of implementation! Product teams love the ease and high level of security. It’s a no-brainer to course correct based on what they see.”
Director of Customer Experience, DocuSign
“Thanks to [InMoment's] expertise and experience management platform, we have created a foundation to translate feedback data into actionable measurements that can improve our efficiency and effectiveness where it matters most to our customers. This leads to a new way of working for Sky CS.“
Tina Bruder, Manager Customer Insight, SKY Germany