Out-of-the-box reports for program optimization—from collection to action
Self-serve report and dashboard creation for tailored insights
Advanced sharing, publishing, and data privacy controls
Omnichannel data analysis for holistic program performance
Actionable insights for improved business outcomes
Mobile optimized reporting for the frontline
It’s everyone’s responsibility to improve experiences for your customers. But getting the right data, at the right time, to the right people is only one part of the equation. From CX programme owners and service reps to regional managers and the entire C-suite, InMoment helps you easily design, build, run, and socialise configurable reports and dashboards on virtually any datapoint to turn insights into action.
Understand CX Programme Performance in Seconds
Quickly see what’s impacting your main metrics, and develop action plans for the opportunities you’ve identified. With data filters and variable grouping you can be sure you capture the right insights, for the right audience, delivered at the right time.
Report and Dashboard Builder
Create Your Own Stories—No Code Required!
Easily create reports and dashboards from scratch for truly tailored insights. Our intuitive editor helps you build visualisations leveraging drag and drop options that allow for drill through reporting to the deepest level of data.
CX Program Reporting
Omnichannel Data Analysis
Combine all feedback–both structured and unstructured data such as surveys, reviews, transcripts, videos and more. Visualise everything in one place with personalised dashboards or export data to other business systems.
“Before InMoment, our vendor provided us with software, but support and consultancy were lacking. We did not have any of the analysis, reporting, or insights that we do now. By having that analysis automated, we’re able to focus our time on the strategic, the what’s next, rather than solely what’s in front of us.”
Prescriptive, Actionable Insights
Giving staff broad recommendations such as “keep the dressing rooms clean” is rarely effective. But being able to pinpoint specific times at which (and employees with whom) issues are happening sets the stage for specific and actionable improvements.Learn More
Scalable Insights for Every Location
Deliver reporting on-the-go for location managers to access insights and drive better experiences from the front-lines. Gain an understanding of variables impacting your key drivers, and access summary feedback metrics from the convenience of a mobile device.
Convenient, Targeted Reporting for Every Executive
Whether your CEO prefers slide presentations, spreadsheets, dashboards, or a mobile application, XI can automate the reports any busy executive needs to keep customers front of mind and drive CX improvement from the top down.
Extensive Widget Options
High Impact Visuals for Storytelling
Bring your reporting to life with drillable charts and graphs in dashboards. With effective visualisations you and your team can understand, transform, and realise improved customer experiences.
Need Something More Bespoke? We’ve Got Experts for That.
InMoment has a deep bench of data scientists, dashboard builders, and CX programme consultants to help guide you on best practice, or build something new for you!