Conference

Tomorrow's CX Today! Refocus. Enhance. Evolve

10 October 2024
8:30am – 5:30pm
The Engine Rooms, London

Moments

Don’t take our word for it. Hundreds of CX leaders experienced the XI Forum Europe in 2023, here is what they said…

Fantastic speakers, great networking opportunities and a top venue. I learned a lot, laughed a lot and felt so positive about meeting so many inspirational people.

XI Forum 2023 Delegate

The event was a huge success. I came away excited by the possibilities of CX.

XI Forum 2023 Delegate

I really liked the diversity of the speakers, because although it was all about CX they all had a different perspective on this so me and my colleagues had some new insights about CX!

XI Forum 2023 Delegate

There was a good range of speakers and topics covered. I found the customer journey mapping brilliant and will be putting this straight into action.

XI Forum 2023 Delegate

Very good framework and discussions during the workshop and opportunity to getting to know each other to share expertise and ideas

XI Forum 2023 Delegate

Brilliant – loved it.

XI Forum 2023 Delegate

Visionary Ideas, Insights and Actionable Tactics

Gain access to a day packed with exclusive sessions where industry leaders share groundbreaking insights and practical advice to supercharge your integrated CX strategy for 2024. 

Extensive Networking Opportunities

Connect with more than 100+ industry peers and establish new professional relationships to expand your network. Exchange ideas with others in the industry, fostering connections that can lead to future collaborations.

Personalised Insights for Your Experience Improvement Strategy

Receive guidance from InMoment’s XI Advisor team and top executives specific to your organisation’s needs and discover strategies to drive continuous improvement in CX.


Alice Schroth LinkedIn icon

Solution Consultant

Derek Eccleston  LinkedIn icon

XI Advisor

Evelin Kremer LinkedIn icon

Director Solutions Consulting EMEA

Simon Fraser LinkedIn icon

VP, Insights and Consultancy

Charlie West LinkedIn icon

XI Advisor

Stephan Thun LinkedIn icon

President & Managing Director EMEA

Tom Boylan LinkedIn icon

Solution Consultant

Erik Skurka LinkedIn icon

VP Product

8:30am

Breakfast and Registrations

9:30am

Welcome Address

Stephan Thun, President & Managing Director EMEA, InMoment

9:45am

Stronger Signals

State of the Market: Harnessing Modern Insights for Enhanced Customer Retention

Tom Boylan, Solutions Consultant at InMoment

Explore the future of customer experience (CX) in a session led by InMoment's Solutions Consultant, Tom Boylan. Discover how emerging technologies are reshaping the way companies understand and engage with their customers. This session examines innovative approaches to capturing the voice of your customers, looking beyond traditional feedback channels to gain richer insights. Learn how the dynamic evolution of CX can empower your business to create more personalised and impactful customer experiences.

10:10am

Stronger Signals

Integrated CX: Tapping into the Hidden Voice of Your Customers

10:30am

Richer Insights

Fireside Chat: AI and Customer Experience: The Promise and Perils of Machine Learning

11:00am

Coffee Break

11:30am

Integrated CX

Workshop: Advanced Analytics in CX: Turning Data into Actionable Insights

We don't want you to be stuck listening to presentations all day. Instead, we aim to offer hands-on experiences, giving you practical takeaways that you can apply.

Integrated CX

Workshop: Ensure Quality Conversations – Find out how AI-driven conversational tools can transform customer interactions, making them more engaging and rewarding.

We don't want you to be stuck listening to presentations all day. Instead, we aim to offer hands-on experiences, giving you practical takeaways that you can apply.

Integrated CX

Workshop: Win and Retain More Customers with Improved Social Reviews

We don't want you to be stuck listening to presentations all day. Instead, we aim to offer hands-on experiences, giving you practical takeaways that you can apply.

12:30pm

Lunch and Meet The Partners

2:00pm

Smarter Actions

Stakeholder Engagement – How Do You Get Everyone on Board with CX

2:30pm

Smarter Actions

Beyond NPS: Crafting a Comprehensive CX Success Measurement Framework

3:00pm

Integrated CX

Workshop: B2B: Understanding Complex Buyer Journeys

We don't want you to be stuck listening to presentations all day. Instead, we aim to offer hands-on experiences, giving you practical takeaways that you can apply.

Integrated CX

Workshop: Securing Ongoing Investment: Grow Your Programme Strategically

We don't want you to be stuck listening to presentations all day. Instead, we aim to offer hands-on experiences, giving you practical takeaways that you can apply.

Integrated CX

Workshop: Connecting CX and EX

Jeremy Griffiths

We don't want you to be stuck listening to presentations all day. Instead, we aim to offer hands-on experiences, giving you practical takeaways that you can apply.

4:00pm

Richer Insights

Customer Loyalty Through Personalisation: How Automation Can Drive Growth

4:30pm

Awards

CX Elite Awards Powered by CX Network

4:45pm

Closing Address

Stephan Thun, President & Managing Director EMEA, InMoment

5:00pm+

Networking Drinks


Secure Your Spot Today

The XI Forum London will create the opportunity to gather new ideas and insights on how to deliver the best customer experience by leveraging groundbreaking trends in 2024 and beyond.

Make sure to sign up today!

Secure Your Spot Now


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