CX Elite Award Winner, Specsavers, Announced at XI Forum 2024
LONDON [11th October, 2024]—InMoment®, the leading provider of Experience Improvement (XI)™, is proud to announce that its client, Specsavers, has been recognised with the prestigious CX Elite Award during the XI Forum Europe 2024.
The awards ceremony took place at the XI Forum Europe conference in London, where hundreds of customer experience professionals gathered for a day of interactive workshops, networking opportunities, and inspiring keynote presentations from industry leaders.
Stephan Thun, President and Managing Director of EMEA at InMoment, took the stage to present the CX Elite Award, which were established by CX Network to honour brands demonstrating exceptional dedication to customer and employee experience improvement over the past year.
Specsavers has been awarded for Best Customer Centric Culture, an accolade that celebrates organisations putting customers at the core of their operations. Specsavers exemplifies this by fostering a culture where every decision is made with the customer in mind. Their commitment to ensuring employee satisfaction has played a crucial role in enhancing customer experiences, resulting in high employee morale and impressive customer loyalty. Specsavers’ holistic approach embodies their mission of being good to everyone, demonstrating how a positive workplace culture can translate into exceptional service and long-lasting customer relationships.
About the Awards
The CX Elite Awards, first launched in 2019 in partnership with CX Network, aim to honour the achievements of CX professionals who make a positive impact on customer experiences. This year’s nominations were reviewed by a distinguished committee of experienced improvement professionals from various sectors, celebrating the best in customer experience initiatives.
About InMoment
Recognised with the “CX Solution of the Year 2024” and the “AI Breakthrough Award”, InMoment is the highest recommended CX platform and services company in the world, renowned for helping clients collect customer feedback and integrate customer experience data to uncover the insights that enable the smartest actions to drive customer loyalty and acquisition.
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.To learn more, visit inmoment.com.
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CONTACT: Rebecca Edwards, InMoment, redwards@inmoment.com