Sky replaced their existing feedback programme with a modern, up-to-date closed loop programme to react to customer feedback in real-time.
The Coffee Club needed a platform that would aggregate all of its customer feedback data to identify guest pain points. With InMoment, The Coffee Club has found a partner that helps it increase satisfaction and retain customers with tailored surveys, greater context into customer stories, and insight into the root cause of key issues.
Aegon was analyzing NPS scores periodically to gauge overall customer satisfaction, and this method was simply not enough to understand and meet the needs of customers across all channels.
Volvo shifted its perspective from seeing the “car as the customer” and instead began to focus on customers as real people. They based their CX programme around the acknowledgment that each person who enters a dealership (including employees) have life circumstances happening behind the scenes that can’t be seen from the surface.
Foot Locker is no stranger to the challenge of too much data. The brand had loads of customer behaviour intelligence, but this data was coming from so many sources that it was hard to see the big picture. Teaming up with InMoment, Foot Locker was able to consolidate all of its Voice of Customer programmes and operational data into one platform, giving it the intelligence needed to create a unique experience for every customer.
Virgin Money wants to make every step of a customer’s journey from in-person transactions to digital dealings as brilliantly simple as possible. It’s empowering more than 300 colleagues to be customer-obsessed by giving them real-time feedback through InMoment.