Growth That Inspires Smiles: Driving a Brand Resurgence with Fast Crafted Fare and a Focus on Guest Insights

One quick service restaurant struggled with an ineffective guest experience assessment model. The company initiated growth by partnering with InMoment and gained the ability to effectively act on insights and engage its team members to enhance the guest experience to drive sales. This partnership provided a holistic view of customer feedback and a robust and encompassing perspective of the guest experience.

• Significant Increase in All Key Metrics in Just Eight Months
• The QSR Continues to Outperform the Industry
• That Same Year the Restaurant Reported Growth of 3.8% Across the Brand

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