Streamlining the Digital Journey and Boosting Satisfaction

Juniper Networks knew that the digital channel plays a crucial role in practically every aspect of the customer journey. After partnering with InMoment, they were able to increase their brand impression online by enabling incredible experiences with every click.

• Widened Survey Request Range from 40% to 100% of Website Visitors
• Introduced Mobile Surveys, Simplifying Participation
• 62% Faster Case Resolution