Since partnering with InMoment, Mellow Mushroom has seen an increase in key metrics and has reached record high scores in others. Across locations, customer feedback is gathered from multiple touchpoints—a always-on feedback portal for customers, post-visit survey, and brand/location mentions on social channels such as Facebook, Google+, TripAdvisor, and Yelp.
- Realizing positive increase in key metrics
- Implement instant customer follow-up notifications
- Leverage over 14,000 monthly customer feedback data points