Vivint Solar knew it needed a more unified and comprehensive perspective of the customer experience throughout every touchpoint and channel possible. With InMoment’s strategic services and expertise, the brand was empowered to create and implement a more thoughtful and innovative approach to customer feedback, while simultaneously boosting the bottom line.
- 360 degree perspective of the customer experience throughout every possible customer journey
- Simplified surveys that focus on customer stories to encourage actionable intelligence and lasting transformation
- Advanced text analytics allow Vivint Solar to identify the moments that matter in the customer experience, all in a matter of seconds