Webinar

Take the Next Step in Your Integrated CX Revolution with the Richest Insights

13 March 2024
11:00am GMT / 12:00am CET

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Quickly understand trends and prioritise areas of opportunity to influence business growth.

The landscape of customer expectations is evolving, urging businesses to explore new interaction channels and gather a multitude of data. However, to truly excel, CX demands a transformative strategy that seamlessly integrates across your organisation. That’s where InMoment comes in. The market requires a simpler way, and that’s what we were built for. It really is as easy as one, two, three: Strongest Signals. Richer Insights and Smarter Actions.

Now we have shared how to capture strong signals, let’s move onto unlocking the richest insights! Integrated CX isn’t just about data collection. It’s about turning that data into a goldmine of insights that guide your path to success. It’s about understanding, prioritising, and taking action for amplified customer satisfaction and business growth.

In our previous webinar, we explored the art of collecting diverse customer voices beyond surveys. Now let’s delve deeper into the heart of the matter–interpreting this data to pinpoint areas of highest impact for both your customers and your business

Analysing structured data is just the tip of the iceberg, the real treasure lies within unstructured data, providing the qualitative insights that set CX leaders apart. It’s the voice of your customers, illuminating the path toward your business goals.

Join product experts Charlie West, XI Advisor, and Alice Schroth, Solution Consultant at InMoment in our upcoming webinar and see in action how you can get richer insights by leveraging:

  • Award-winning natural language processing to comb through your multi-channel feedback and unlock the meaning in all of that structured or unstructured data.
  • Conversational AI to gain a deeper understanding by prompting customers for more targeted, actionable feedback in real-time—increasing both the quantity and quality of your CX data.
  • Natural Language Processing to summarise your unstructured data instantly, separating the signal from the noise and give you recommendations on the next best action to take.
  • The LLM framework to summarise key findings in your gold-mine of data instantly, telling you where to focus to have the biggest impact on your business, and your customer’s experience.

Check out the other events of this series

15 February 2024 – Start the Integrated CX Revolution by Capturing the Strongest Signals
16 April – Start the Integrated CX Revolution by Driving Smarter Actions

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