Welcome to our exclusive interactive Masterclass series tailored just for you, our valued customers.
Let’s shape the future of CX together
We know many of you encounter similar challenges not only in your day-to-day operations but also in your ongoing pursuit of long-term CX impact and consequently, business performance. As such, we’d like you to consider us an extension of your CX team, in supporting you to overcome those challenges.
We’ve been listening to you and we’re dedicated to upholding our CX community philosophy by addressing the diverse challenges you face, fostering collaborative idea sharing, and hopefully sparking inspiration.
To this end, we’ll be running a series of interactive sessions to share best practices that we’ve learned from our broad range of customers and help you address the challenges you are facing.
Next Up – 28 February
Unlocking Business Value with Conversational Intelligence
How are your Customer Service Leaders using Conversational Intelligence to drive business value? And what does Conversational Analysis mean to you?
Your Customer Service teams generate a wealth of valuable data both structured and unstructured from the calls, chats and emails they handle every day. But how is your organisation using all your information to convert that insight into commercially impactful action?
The need for Conversational Intelligence has never been greater. But what does it truly mean? At InMoment, we build on any existing real-time agent support tools that you might have, integrate multiple signals, such as your post call surveys and contact center metadata, with our AI analysis of your call recordings and chat transcripts. Our goal is to create process efficiencies through automation whilst also improving agent engagement and effectiveness. With a richer understanding of your performance you will be better placed to make smarter decisions to drive sustainable growth.
Join our experts Jeremy Griffiths, Mike Marshall, Jodie Mountford, and Oliver Skeide for an engaging and interactive discussion on the evolving role of Conversational Intelligence (CI) and its impact on customer experience and business performance.
A deep dive into InMoment’s unique approach—moving beyond AHT reduction to real strategic impact
Exploration of practical applications—QA automation, agent development, customer loyalty, and revenue growth
An opportunity to share your challenges and perspectives with experts in the field
Don’t miss this opportunity to learn from industry experts, gain insights into best practices, and find out how to make the most of the tools you have. Join us for a deep dive into the changing dynamics of customer feedback and how to stay ahead.
Please note: This event will not be recorded, so don’t miss out on this exclusive opportunity.
Future Schedule of Events
28 February
Getting the most of our call centre transcripts to augment your CX strategy
28 March
Getting the most out of location and brand reviews
25 April
CX Industry Trends
Why Join?
By joining our customer community you will:
- Access invaluable resources and expertise through interactive sessions, case studies, and discussions
- Learn best-in-class methods and frameworks for CX transformation
- Acquire actionable strategies to elevate your CX programme
- Engage in collaborative learning to discover novel approaches for improving customer experience, satisfaction, and loyalty
- Network with like-minded professionals and industry experts
How it works:
- We host masterclasses on the last Friday of each month.
- Register once to secure your spot for all upcoming events.
- Upon registration, you’ll receive a confirmation email along with a calendar invite for all future masterclasses. We will inform you of upcoming topics.
- Implement the insights gained to enhance your XI programme
Get Certified
You need a solution that listens to your customers in real time, letting you know if they are speaking about a particular topic in a significant way, understand the impact of that topic on your main scoring metric, and prioritize actions.
Register TodaySign up today and embark on a journey of growth and success with us.
If you have any further questions contact us at emea.events@inmoment.com