CX Elite Award 2023 – Winners announced

Versicherungskammer, Post Switzerland and Daiichi-Sankyo honored with CX Elite Award at XI Forum 2023

London [15 June 2023]-InMoment®, the global leader in Experience Improvement (XI)™ solutions, is pleased to announce that three InMoment clients, Post Schweiz, Versicherungskammer and Daiichi Sankyo were honored with the CX Elite Award during this year’s XI Forum. 

More than 200 CX practitioners attended the ceremony, which was held as part of the two-day XI Forum, the largest all-in-one customer experience conference. Presented by CX Network in collaboration with a panel of CX experts from a variety of industries, the CX Awards recognize companies for their outstanding CX achievements who serve as role models for other brands. 

In light of the success ofInMoment’s clients, Stephan Thun, Managing Director and President of InMoment EMEA stated “We are hugely excited with our clients of Versicherungskammer, Post Switzerland and Daiichi Sankyo to win the CX Awards. All winners have impressive results from their CX programmes and are absolutely doing the right thing for their customers and for their business. A true win-win situation.”

The winners of the CX Elite Awards are as follows: 

Best Customer Centricity – Versicherungskammer

The award for Best Customer Centricity recognises companies that enable their employees to act in a customer-centric way. Versicherungskammer proved that it motivates its employees to reinforce them as drivers of customer satisfaction. Combining the extensive data from Versicherungskammer’s customer barometer on employee and customer satisfaction proves the strong causal effect of employee satisfaction on customer satisfaction. The human factor thus remains a strong driver of the customer-insurer relationship and should therefore also be a core element of effective CX programmes.

Best CX Transformation – Swiss Post

This category recognises a customer-centric brand that has undergone a CX transformation to better understand its customers, where their customers are, and prioritise targeted solutions that positively impact the customer experience. The winner of this award was Swiss Post. They continuously measure customer satisfaction and have done so for years. In order to really improve all channels for the customer, the CX programme is continuously rolled out to other access points (branches -> customer service -> packing stations -> home service -> online store ) and across different channels to get a holistic picture of all services.

Best CX in Pharma – Daiichi Sankyo

This award is for companies that introduce an outstanding CX experience in the highly regulated pharma market. Winner Daiichi Sankyo, implemented a European programme with functioning governance and an optimal balance of uniform standards and local flexibility. A new approach was developed to continuously survey physicians about their experience directly after an interaction. Systematic follow-up of dissatisfied physicians by relevant staff was introduced.

About the CX Awards:

Presented for the first time in 2019 by CX Networks, the world’s largest global network of CX experts with more than 50,000 members, the CX Elite Awards recognise the successes of companies that achieve particularly outstanding results in implementing their CX programs and serve as role models for other companies seeking to effectively implement CX initiatives.  The award is open to all companies that are implementing a customer experience program. Once again this year, a panel of CX professionals from a variety of industries evaluated numerous nominations. 

About InMoment

InMoment exists to improve experiences. Our mission is to help our clients improve their experiences at the intersection of customer, employee and business needs. At the heart of our work is connecting our customers to what matters most through a unique combination of data, technology and human expertise. With our state-of-the-art technology platform, decades of expertise, and global teams of experts, we provide a singular focus on Experience Improvement (XI) to help our clients capitalize on their defining moments. Take a moment to learn more at inmoment.com.


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