Press Release

InMoment Ranks as Leader in G2 Grid Report for Feedback Analytics Software

LONDON (April 21, 2021)—InMoment®, the leading provider of Experience Improvement (XI)™, announced it has been ranked by users as Leader in G2 Spring 2021 Grid report for Feedback Analytics software.

In early 2021, InMoment announced the acquisition of customer feedback leader Wootric. G2 users have ranked Wootric by InMoment above average for multi-language support, customer satisfaction (CSAT), and vertical specific solutions. The company also received above average rankings for ease of use, quality of support, and ease of setup, and ranked as High Performer in G2’s Experience software category.  

Wootric by InMoment brings a formidable solution-set to CX buyers. Wootric by InMoment uses customisable Net Promoter Score (NPS), CSAT, and Customer Effort Score (CES) micro-surveys in any channel to deliver real-time customer sentiment metrics and qualitative feedback across customer journey touchpoints.

In addition, according to G2 the Wootric by InMoment solution delivers ROI quickly, and with InMoment’s broader technologies offers users enhanced accessibility and ADA compliance. G2 offers users a platform to rank products in several areas, including customer satisfaction based on user reviews, market presence, seller size, and social impact.

“Feedback solutions for product, marketing, and operational teams is a must, but gathering it effectively has not always been easy,” said Alexandra Gibson, vice president and general manager, corporate segment at InMoment. “Our ranking as Leader signals product fit and that we exceed expectations in support, vertical expertise, setup, and other key markers that matter to our users. And we provide a pathway to grow feedback programs to fill larger, more robust needs when required.” 

InMoment offers key innovations for critical feedback channels like web & mobile In-app, email, SMS, and integrations with Salesforce, Intercom, Zendesk, Segment, and other platforms. Clients get text analytics, multi-domain, multi-language support, out-of-the-box dashboards and reports and other custom ways to visualise data and showcase insights for better product and customer interaction feedback.

Wootric by InMoment users shared feedback on G2 about their product experience:

“Lots of valuable insights on few screens, very friendly interface, great tag system.”

“It’s been such a helpful tool for our customer success team. We can see individual responses, total scores, and soon we’ll integrate with Intercom.”

“The UX is easy to understand. The customer service is lovely and getting started was a breeze. My team really enjoys the Slack integration. We get an alert every time there is a new response.”

Learn more about Wootric by InMoment solutions.

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com

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CONTACT: Rebecca Sanghera, InMoment, rsanghera@inmoment.com


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