The award-winning transformation of M&S Bank

M&S Bank’s head of customer experience tells CX Network about its award-winning transformation program

At InMoment’s CX Elite Awards in September, M&S Bank took home the trophy for its work to transform its customer experience. Part of the two-year project saw cross-functional teams deployed specifically to assess the customer journey and share their findings with other departments.

Read the full article here!

Change Region

North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)