Point of View

Cost Reduction Creates Experience Improvement, Not Just Business Value

When we talk about cost reduction, customer experience (CX) professionals often shudder, thinking it’ll mean layoffs, reducing budgets, or more. But it doesn’t have to be so!

In fact, expert Jim Katzman is going to explain how you can both reduce costs and improve experiences with the right mindset. Learn how to do more for your customers (and get a pat on the back from you boss for boosting savings) in his latest Point of View Article below.


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