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Customer Feedback
Turn experience signals into transformative, actionable insights
Reputation Management
Turn social ratings and reviews into revenue
Conversational Intelligence
Find opportunities to elevate customer and agent experiences
Digital Listening
Drive better online experiences and increase user satisfaction
Market Research
Gain a competitive advantage by uncovering customer trends
Advanced Analytics & AI
Let AI take the guesswork out of your CX program
Employee Experience
Turn company culture into your competitive edge
Products
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XI Platform
XI Platform Overview
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Stronger Signals
Collect feedback from every perspective, from every channel
Report
Create and share stories that inspire business-wide customer-centricity
Richer Insights
Dive into your experience data and uncover meaningful insight
Smarter Actions
Take informed action to recover at-risk customers and improve results
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Integrated Intelligence
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
It’s not AI or humans. It’s AI for humans.
Security & Scalability
Built for scalability and best-in-class data security
Partners
Leverage our partner ecosystem to maximize your business investments
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Learn & Connect
Customer Stories
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Thought Leadership & Reports
Proprietary data and strategies from top experience improvement experts
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NPSx and InMoment Announce Strategic Partnership To Provide CX Practitioners With Broad Range of CX Solutions
