If you’re looking to expand your customer experience (CX) initiatives, then you will need to get executive buy-in. Your presentation will need to convince the c-suite that your programme can solve major business problems. But that’s when you can employ a familiar, powerful tool: story telling.
In his latest Point of View article, expert Simon Fraser breaks down a proven framework for developing a story-based presentation that will get you the executive support you need to take action and empower Experience Improvement!
Read more below.Download