White Paper

How Insurance Companies Across Asia Can Tackle COVID-Era CX Challenges

A recent PwC report shows that Singapore insurers specifically face disruption in consumers paying premiums, slow growth rates in mature markets, and stronger competition than ever. When you look at the full picture, this list of challenges shows an important test of resilience for an industry already weighed down by enduringly low interest rates and slow growth in mature markets.

This paper outlines three COVID-19 related challenges, and what insurance companies across Asia can actually do to solve these challenges and stand out in a disrupted marketplace.


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North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English) France (français) Italy (Italian)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)