White Paper

Improving Experiences for Employees (and Therefore Customers): A Trajectory Template

Author: Michael Lowenstein, Ph.D, CMC, CCXP, Senior Director, EX Consulting, InMoment

Every successful business outcome greatly benefits from having a reliable, flexible, actionable, and amply proven template and improvement guide. This is as true for employee experience (EX) as customer experience (CX). There is a clear path to greater, more progressive employee experience, insights, and greater stakeholder centricity for any organization, and it begins with understanding the concept of Experience Improvement (XI) as it proceeds and matures.

Learn how to build on EX maturity from EX expert Michael Lowenstein in this white paper!

You can download this white paper as a full PDF by clicking the button below!


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