Case Study

Juniper Networks Streamlines Digital Journeys and Boosts Satisfaction

For Juniper Networks, the digital channel plays a crucial role in practically every aspect of the customer journey: from prospects researching products and downloading trial software to customers looking for support information and product updates.

To reduce friction on their digital channels and improve the overall experience, Juniper Networks decided to look for a new approach for both its online satisfaction surveys and client relationship surveys…

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