Key Learnings from Customer Experience Experts at the XI Forum Europe 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts, 8 insightful workshops and 200+ engaged delegates, and plenty of networking, it’s safe to say that the event was a hit!

The forum provided a platform for award-winning CX speakers from some of Europe’s most prominent brands, including Foot Locker, Vue Cinemas, Quilter, MediaMarktSaturn, NPSx by Bain & Company, and Forrester. Over two enriching days, attendees gathered practical tips and best practices to elevate their experience programmes immediately.

If you couldn’t attend the event, fear not! We’ve compiled the key insights from all the presentations and workshops, ensuring that you are equipped with practical, actionable takeaways that will guide you through 2023 and beyond.

Topics include:

1. Apply The Art of Integrated CX

2. Drive Data-Driven Decisions

3. Embrace Change and Stay Agile in a Shifting Landscape

4. Navigating the Sea of Customer Data to Have a Clear Focus 

5. Demonstrate Impact and Prove Your CX ROI 

With these key takeaways from the XI Forum Europe, you can elevate your customer experience and ensure your business’s success.

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