Video

My Proudest CX Moment: Tesco Ireland

When Tesco Ireland decided to shift their strategy to focus on customer feedback, they started an organization-wide movement. Watch Customer Insight Manager Jenny Mullins discuss how the addition of audio feedback armed frontline employees with “the why” and the right motivation.

https://inmoment.wistia.com/medias/ed0up9ww40?embedType=async&videoFoam=true&videoWidth=640

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