On Demand Webinar

Secure Brand Loyalty in the Third Wave of CX

Maintaining customer loyalty is more challenging than ever in today’s digital first environment. According to Stanford Swinton we are at the beginning of the “Third Wave of CX”. But what does this mean for you as a CX leader?

Listen to Stanford Swinton, Executive VP at Bain & Company and Founder at NPSx by Bain in Company as he shares strategies to secure brand loyalty amidst the evolving landscape of customer experience.

In this recording you will learn: 

  1. The definition of the “third wave” of CX and its implications
  2. The role of AI in personalising customer experiences
  3. Strategies to adapt and thrive in the rapidly changing CX landscape

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