Customer experience (CX) professionals can talk metrics and CX value all day long—but do those metrics translate for your executives? Historically, there’s been a disconnect between the intelligence and impact the c-suite prioritises, and the measures many CX programmes use.
That’s why InMoment has developed our “Solve for X” approach, which focuses on how programs can support business priorities by improving experience.
Join InMoment’s Eric Smuda and CMSWire’s Erika Heald and learn about:
- The “Solve for X” approach to customer experience
- The areas where you can make an impact that speaks to executives
- How to effectively convey the customer perspective beyond the numbers
