InMoment client, Harvard Pilgrim, a leading not-for-profit health services company, was in a season of transformation with its customer experience (CX) program. With its sights set on an ROI-focused program that makes the healthcare experience better for the individuals and communities it serves, Harvard Pilgrim sat down with the InMoment Strategic Insights Team to look at its existing program, and create a strategy that will help the brand realize both short- and long-term goals.
Watch to hear the full story from Harvard Pilgrim’s VoC Program and Strategy Lead Tiffany DaSilva!