InMoment for Customer care

Turn Your Contact Centre into a Loyalty Driver

Deliver a consistent and human customer care experience that drives customer loyalty.

Quickly Resolve Customer Issues to Increase Retention
Identify Organisational Challenges and Take Action
Understand How Challenges Impact Financial Goals
Pinpoint Cost-Savings Opportunities

Resolve Customer Issues

Issues Resolved in Real Time

We leverage 17+ years of industry expertise to help you increase first call resolution, reduce call time, or achieve any other KPIs that support the economic drivers of your business–immediately and effectively. With all customer data at your employees fingertips, we make resolving customer issues easy, reducing stress and allowing you to focus on driving positive customer experiences.

Voice of Employee

Tap into an Overlooked Fountain of Knowledge: Your Employees

Your employees have key intelligence about what is and isn’t working when it comes to customer experiences. InMoment gathers and analyses employee feedback to identify gaps, and opportunities for new and innovative solutions.

Financial Linkage

Show the Impact of Your Efforts

Initiatives that show impact on revenue or other financial metrics get the most backing from executive teams. We help you identify how you can reduce cost to serve, drive loyalty using less budget, and lower employee attrition to ensure you get the support you need to drive positive change.

Coaching and Action Planning

Don't Wait! Identify and Prioritise Actions Now

With all data in one place, you can easily identify strengths and opportunities for employee coaching, while also surfacing organisation-wide trends using automated analysis. This allows you to prioritise action plans and teach employees how to reduce friction and further drive customer loyalty.

InMoment is a good fit for organisations looking for an ROI-focused technology and services partner.”

The Forrester Wave™: Customer Feedback Management Platforms Q2, 2021

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

Estimated ROI (payback period in months)

Learn More About InMoment

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