InMoment for Consumer Duty
Be Consumer Duty Ready With InMoment’s 50+ Years of Experience in Improving Customer Journeys in the Finance Industry
We understand that this is a busy time for the financial sector. Many firms are making significant changes to prioritise their customers’ experiences and meet their needs not only today, but also for the future.
The most successful brands will be those that focus on enhancing their customer-centric culture, putting the customer at the heart of all decision making, rather than focusing only on a compliance-first approach.
Having the right experience programme in place can help build customer centricity and use it to your advantage!
Book a meeting today and find out how InMoment can help you embrace these changes to
- Deliver positive outcomes for your customers
- Gain an improved consumer understanding
- Identify customers at risk to complain and churn
- Develop a culture of continuous experience improvement