About InMoment
Recognised with the “CX Solution of the Year 2024” and the “AI Breakthrough Award”, InMoment is the highest recommended Customer Experience platform and services company in the world, renowned for helping clients collect customer feedback and integrate customer experience data to uncover the insights that enable the smartest actions to drive customer loyalty and acquisition.
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
Over 3000+ of the worlds leading brands trust InMoment
Evelin Kremer
evelin.kremer@inmoment.com
Director Solutions Consulting EMEA
On Stage: Fueling the Next Wave of Conversational AI in Customer Experience
Customer Experience Management Stage
6 November
4:20pm
Imagine if every customer interaction held the key to uncovering hidden opportunities to boost satisfaction and loyalty. What if your data wasn’t just numbers, but a goldmine of insights waiting to be unlocked by artificial intelligence?
Join us for a session where we’ll take you through the highlights of AI Use cases around Contact Center Quality Management and Customer Experience. Led by our expert Evelin Kremer, we’ll move beyond the hype and show you how to break the data silo between your customer experience program and contact center, harnessing AI’s true potential in transforming your customer experience (CX). Whether you’re new to AI or already using it, this session will provide actionable insights to turn overwhelming data into meaningful business decisions.
Key Takeaways:
- Decoding Conversational Feedback: How AI helps enrich and structure contact center conversational feedback to unlock it’s potential
- Real-World Use Cases: Discover practical AI applications that can transform your contact center quality management and connect the dots for your CX programme’s journey mapping.
- Automating Insights: Learn how AI can automate the collection and enrichment of your customers’ signals and deliver actionable insights that improve loyalty, satisfaction and reduce friction.
Who Should Attend?
Whether you’re just curious about AI or already experimenting with it, this session is designed to inspire you with practical ideas on how to leverage AI-driven insights. Leave with strategies to turn unstructured customer feedback data into a strategic asset that enhances satisfaction and drives growth.
How InMoment Can Help You
Your InMoment Team
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