Stephen Yap, Head of VoC Programmes at Ipsos, has seen the power of CX insights first hand. Watch him discuss his proudest CX moment, where his efforts converted a stakeholder from skeptic to a programme promoter.
Stephen Yap, Head of VoC Programmes at Ipsos, has seen the power of CX insights first hand. Watch him discuss his proudest CX moment, where his efforts converted a stakeholder from skeptic to a programme promoter.