Case Study

The Fast Lane to Success: Inside Volvo’s Award-Winning CX Action Planning Module

Today, people’s lives are as turbocharged as Volvo’s vehicles. In a transforming automotive industry, customers simply don’t have the time, desire, nor incentive to complete long satisfaction surveys. The challenge for Volvo has been to shift gears. Instead of focusing on top box scores, the business saw an opportunity to identify and capitalise on key drivers of great customer experience.


Change Region

North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)