Medibank, one of Australia’s largest health insurance providers, leveraged experience data to strengthen CX influence across the business, which resulted in significant NPS uplift and improved business performance.
- Use data analytics to defend and add credibility to your CX program across the business
- Predictive analytics can be used to reach non-respondents and pre-empt churn
- Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page