Providing Essential Experiences by Putting Customers First with New Zealand Post

New Zealand Post is an essential service that has been challenged to listen to employee and customer feedback, act on those insights as quickly as possible and think about how to evolve it’s VoC program into the recovery phase.

Learn how this New Zealand retailer:

• Recognised and celebrated frontline staff
• Achieved +385% in consumer survey responses
• Saw NPS +118% for parcel delivery