Differentiating Business Using the Voice of Customer

To help Ohio Mutual stand out from the competition in the minds of its independent agent partners and its policyholders, the company worked with InMoment to implement a formal Voice of the Customer (VoC) program.

  • Decreased survey response time from weeks to days
  • Unified customer loyalty efforts across departments
  • Expanded surveys to policyholders and agency partners

Change Region

North America
United States/Canada (English)
DACH (Deutsch) United Kingdom (English) France (français) Italy (Italian)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)