In this webinar, you’ll learn about the importance of collecting and analyzing the right data—from customer sentiment and expectations found in call transcripts and survey data to competitive benchmarks.
In this webinar, we will:
- Explore how Conversational Intelligence delivers immediate insights from every call to support strategic CX improvements.
- Learn actionable techniques for trend analysis, call scoring, and interpreting feedback to enable real-time agent coaching and boost customer satisfaction.
- Discover how contact centers can drive business growth through an integrated feedback loop across all channels.
Meet our Speakers:
Jim Katzman 
INMOMENT
Principal, CX Strategy
Rox Burkey, MBA, CCXP
ZOOM
Contact Center Specialist – Sales