About InMoment
Recognised with the “CX Solution of the Year 2024” and the “AI Breakthrough Award”, InMoment is the highest recommended Customer Experience platform and services company in the world, renowned for helping clients collect customer feedback and integrate customer experience data to uncover the insights that enable the smartest actions to drive customer loyalty and acquisition.
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
Terry Ward CCXP
Customer Insights Specialist
Quilter’s Transformative Journey to Customer-Centric Excellence
Customer Experience Management Stage
26 November
2:20 pm – 3:00pm
Quilter, one of the UK’s leading wealth managers, has been recognised with the Best Voice of Customer Transformation award at the CX Live Global Awards for its innovative approach to enhancing customer experience (CX).
During the Customer Engagement Summit, Terry Ward shares Quilter’s alignment of customer and digital experiences, highlighted by a new mobile app and an engaged Customer Community that promotes active feedback. The firm’s enhanced Customer Experience Programme, along with its adherence to Consumer Duty regulations, ensures a seamless and transparent experience.
Despite economic challenges, Quilter has achieved notable growth and high customer satisfaction scores, driven by insights that guide continuous improvement. This journey showcases how customer-centricity can effectively reshape the wealth management landscape
Your InMoment Team
Caroline Fox
caroline.fox@inmoment.com
LinkedIn
Caroline Fox has 10+ years of experience in the customer conversion and customer experience software space, including 5+ years at Adobe specialising in Financial Services.
At InMoment, Caroline continues to have a keen interest in the unique challenges of the FSI industry but is also working with retailers, gaming, automotive, and pharmaceutical customers, as Caroline understands that regardless of industry, the last, best experience a customer has anywhere becomes their minimum expectation everywhere and she is excited to make new connections who are as passionate about delivering customer experience excellence as she is
Jodie Mountford
jmountford@inmoment.com
LinkedIn
An accomplished CX Account Executive at InMoment, specialises in collaborating with prominent brands across various sectors such as retail, utilities, travel, and hospitality. Her core mission revolves around understanding their CX and business requirements, and subsequently crafting tailored CX programs that yield concrete business outcomes and validate returns on investment.
Jodie has garnered notable success by implementing CX initiatives that streamline operational costs, boost efficiency and customer satisfaction, and bolster client retention rates. Her passion lies in empowering organizational leaders and CX professionals to embrace strategic methodologies that prioritise customer-centricity and drive profitability.
Nathan Griffiths
nathan.griffiths@inmoment.com
LinkedIn
Nathan Griffiths is a seasoned specialist in customer engagement and reputation management, with a wealth of experience working alongside top brands across multiple industries, including retail, hospitality, automotive, and healthcare. His approach is rooted in capturing diverse customer signals to shape a comprehensive understanding of brand perception. At the Customer Engagement Summit, Nathan aims to connect with peers passionate about enhancing CX through holistic insights and innovative strategies.
Chris Stewart
chris.stewart@inmoment.com
LinkedIn
Duncan Ramm
dramm@inmoment.com
LinkedIn
Duncan Ramm has been helping global brands to understand how they can use both customer data and human expertise to drive customer experience improvement for over 10 years. Working with brands across retail, financial services, automotive, b2b and hospitality to bring fresh and innovative approaches to retention and loyalty challenges. Duncan is keen to connect with likeminded customer engagement professionals who are inspired to drive actions, change and real business outcomes.
Over 3000+ of the worlds leading brands trust InMoment
How InMoment Can Help You
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