Webinar | 8th June 2022 | 12:00 - 12:30 PM BST | 1:00 - 1:30 PM CEST
Secure the investment for your CX programme
Proving the Value of Your Experience Programmes – Return on investment (ROI) is the holy grail of every experience programme—whether it’s focused on customers, employees, or the greater market.
Especially in 2022 – in the year of the squeeze – CX teams feel the pressure more than ever to prove the value of customer experience programmes, as companies become more stringent and turn every cent around.
Strengthen your business case and join Simon Fraser, VP of Customer Experience, at InMoment as he shares from his long standing experience advising clients on how to:
- Gain financial buy in from your C-Level
- Design with the end in mind to build an informative and transformational experience ecosystem
- Leverage technology and strategic insights to get a holistic view of your customers
- Continue to prove ROI once your ecosystem has been established.
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About the Speaker
Simon Fraser, VP Experience Improvement, InMoment