Consumer Duty Principle, proposed by FCA, is a significant new legislation for the UK FinServ sector

The legislation aims to set a consistent and increased standard of care to customers, and mandates organisations to put the needs of the customer first. The introduction of the Consumer Duty principle and potential for large fines for failure to comply is undoubtedly daunting and represents a significant shift for the FinServ sector. There is a real opportunity for growth amongst those companies who embrace the Consumer Duty and successfully deploy that customer obsessed culture.

Read our Solution Brief to find out how having the right Experience Programme in place can help build customer centricity and use it to your advantage.

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