XI Take: Improving Customer Retention with DSV
DSV is one of the Top 5 leading transportation and logistics providers in the world. To stand out in a competitive industry they needed a global partner who could tap into their customers’ experiences across 45 countries.
Improving experiences is key for DSV to retain customers and it is part of their global strategy. Working in partnership with InMoment, DSV has built a foundation to automate and scale customer experience initiatives to allow continuous improvement across the countries they operate in.
Watch this video to hear from Anders Norman, Senior Director of Customer Experience and CRM, as he explains how DSV is able to analyse not only scores but customer behaviors and the stories behind the scores with InMoment’s Experience Intelligence(™) (XI) Platform.