LONDON [February 14, 2023]—InMoment®, the leading provider of Experience Improvement (XI)™, announced that its clients Aegon, Brakes, and NFU Mutual have been recognised as being CX leaders and have been awarded XI Achievement awards for their excellence and commitment to improving experiences for their clients. The XI Achievement Awards are given to individuals who are achieving breakthrough CX outcomes within their organisations and recognises the dedication and achievements of individuals that make a positive impact on the experience strategy of their businesses.
The following individuals have been awarded an XI Achievement Award because they are CX champions within their organisations and markets and have demonstrated their passion for delivering experience improvement programmes that realise business results.
Brakes Group
Jane Walker, Director of Customer Experience
“Jane is a CX powerhouse, driving high engagement with her internal stakeholders to ensure the success of Brakes Voice of the Customer programme. She is acting as a true CX leader and achieves outstanding programme results for her organisation.”
Aegon
Iain O’Connor, Senior Manager CX & Insight
“Iain is a truly passionate CX pioneer. Iain has ensured that the ‘Voice of the Customer’ is deep-rooted within Aegon by mobilising and driving multi-dimensional initiatives such as Aegons’ internal CX programme, ‘Connecting with Customers’. This programme continues to successfully build broadscale customer-centricity amongst upstream and downstream operations to deliver tangible business results for Aegon.”
NFU Mutual
Piers Watson, Head of Customer Experience
“Piers’ relentless pursuit of providing the business with a deeper understanding of customer needs along their journey and driving customer experience improvements from insights is outstanding. Piers and NFU Mutuals’ entire CX team have demonstrated meticulous strategic planning to continuously evolve their CX programme and achieve positive impact for NFU Mutual’s customers and company.”
“At InMoment we are excited to celebrate exceptional CX leaders that are going above and beyond to take an integrated CX approach to improving customer experiences for their companies. We’re proud to honour them and showcase their successes—so that they get the recognition they deserve.” Said Stephan Thun, President and Managing Director of EMEA, InMoment.
About InMoment
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com
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CONTACT: Rebecca Sanghera, InMoment, rsanghera@inmoment.com