Press Release

InMoment Appoints Roberta Laudito as Head of Customer Success to Accelerate Experience Improvement of Italy’s Top Brands

Mrs. Laudito will help Italy-based InMoment clients grow their experience improvement programmes and achieve elevated business results

LONDON (23, June 2021)—InMoment®, the leading provider of Experience Improvement (XI)™, announces that Roberta Laudito is joining the company to accelerate and expand the success of InMoment’s Italian-based clients. That list is growing quickly, and includes top brands in automotive, financial services, and B2B.

Roberta has over 20 years experience in the automotive sector, where she has been instrumental in driving customer and quality programmes. In her latest role she was responsible for improving the customer experience for automotive leader FCA brands and its 6,000 dealerships in over 20 markets in Europe. She has led innovative implementation strategies, metrics, and actions to increase retention, acquisition, cross/upselling opportunities and to reduce costs for client programmes.

“As InMoment is rapidly growing our European footprint and our expansion into the Italian market, we are excited for Roberta to join InMoment,” said Stephan Thun, Managing Director and President of InMoment EMEA. “With extensive experience in developing and implementing innovative, success-centric customer programmes, Roberta will become a huge asset to InMoment’s growing list of Italian-based customers.”

“InMoment is recognised as state of the art for the customer experience improvement sector and I’m very proud to be part of the team,” said Roberta Laudito, Head of Customer Success Italy, InMoment. “Usually, companies are either technology or research driven, however InMoment offers a unique combination of technology and ‘’human’’ expertise to drive the experience improvement approach. And they lead with a goal of achieving business results, which is key for success.” 

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at


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