Press Release

InMoment Attains ISO 27001 Certification, Demonstrating Ongoing Dedication to Information Security

  • InMoment successfully completes ISO 27001 certification to further its commitment to Security and proper data control and protection of customer data

LONDON [April 3, 2024]InMoment®, a leader in Experience Improvement solutions, proudly announces its successful achievement of its ISO/IEC 27001: 2023 certification.

The ISO 27001 certification was conducted by leading compliance assessor A-LIGN, a technology-enabled security and compliance partner trusted by more than 4,000 global organizations to help mitigate cybersecurity risks. A-LIGN is an ISO/IEC 27001 certification body accredited by the ANSI National Accreditation Board (ANAB) to perform ISMS 27001 certifications.

“This accomplishment reaffirms our ongoing dedication to exemplifying industry-leading standards in infrastructure and data security as well as privacy and access protocols,” says John Lewis, CEO, InMoment. “We remain unwavering in our commitment to delivering top-tier services for our clients and their customers.”

“Congratulations to InMoment for earning ISO 27001 certification, a widely recognized signal of trust and security,” said Steve Simmons, COO of A-LIGN. “It’s great to work with organizations like InMoment, who understand the value of expertise in driving an efficient audit and the importance of a high-quality final report.”

This certification represents the global benchmark for efficient information management, and InMoment’s proactive engagement in pivotal audits, such as SOC2 Type I and ISO 27001 assessments, underscores its commitment to maintaining robust systems, data integrity, streamlined processes, and comprehensive employee training. These efforts ensure the proper control and protection of company and client data, even in the event of a breach.

About InMoment

InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pacesetters in AI and text analytics, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit


A-LIGN is the only end-to-end cybersecurity compliance solutions provider with readiness to report compliance automation software paired with professional audit services, trusted by more than 4,000 global organizations to help mitigate cybersecurity risks. A-LIGN uniquely delivers a single-provider holistic approach as a licensed CPA firm to SOC 1 and SOC 2 Audit services, accredited ISO 27001, ISO 27701 and ISO 22301 Certification Body, HITRUST CSF Assessor firm, accredited FedRAMP 3PAO, authorized CMMC C3PAO, PCI Qualified Security Assessor Company, and PCI SSC registered Secure Software Assessor Company. Working with growing businesses to global enterprises, A-LIGN’s experts and its compliance automation platform, A-SCEND, are transforming the compliance experience. For more information, visit


CONTACT: Kelley K. Johnson, InMoment,

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